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The Age of Hospitable Innovation


Technology is transforming travel, and the hotel industry is morphing with the times to recognize the need to find new standards, conveniences and innovations to benefit guests.

Hotels are offering great amenities and upgrades through loyalty programs, while focusing on directly interacting with consumers – customizing their wants and needs before they walk through the door, continuing until they leave.

With hotels’ focus on innovation and delighting consumers with new experiences, hotels are proud to provide the best ways to integrate new customer experiences into a seamless stay – everything from customized digital art in your room to personalized robotic butler services.

Maryam Cope, Vice President of Government Affairs, American Hotel & Lodging Association

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